Contact Us - Software

Greenville County IDEAL, version 4.1.2, was released on December 5, 2023. Richland and Southeast IDEAL versions 4.1.2 were released on February 29, 2024. Updates to the new version of IDEAL include:

  • Minor computational and report edits
  • Updates to the User Defined BMP
  • Modifications to the media layers within the Bioretention cell BMP

To update to the latest version of IDEAL, please contact

 Support for the old (black) hardware keys has ended as of January 1, 2020. To receive your upgraded hardware key (purple) please email Moving forward, all new purchases will receive the new (purple) hardware key.

 If you have any questions or concerns, please contact us. 

All emails should be directed to

For software sales, license maintenance agreements, or software download questions, contact Bibi Rivera-Gonzalez at 843-631-8816 or Kendra Zaruba at 803-214-5948.

For IDEAL modeling support, contact Jacob Burkey at

For SEDIMOT support, contact Jacob Burkey at